Frequently Asked Questions
Everything you need to know about your Bon Maxie favorites.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the country, while international orders can take 10-21 days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery timeframes are calculated at checkout based on your specific location.
How do I care for my Bon Maxie bags and accessories?
We recommend using a damp cloth for light cleaning and avoiding prolonged exposure to direct sunlight or harsh chemicals to maintain the integrity of the materials.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible payment options like Afterpay and Klarna.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations if the order has not yet been fulfilled by our warehouse team.